Assistant Manager

This is an exciting opportunity for a hospitality-driven professional who is passionate about delivering exceptional customer service, leading a team and creating a premium experience for clients, members and visitors.

The successful candidate will play a key role in the day-to-day operation of a prestigious office environment, overseeing the restaurant, bar and reception areas while ensuring the highest standards of service, presentation and operational efficiency.

The Role

As Assistant Manager, you will support the overall management of the site, taking responsibility for the day-to-day operational running of the restaurant, bar and reception, alongside leading and supporting a team of approximately eight staff members.

You will work closely with the management team to ensure smooth operations, exceptional hospitality and a consistently first-class experience for all clients and visitors.

Key responsibilities will include:

• Managing the day-to-day operations of the restaurant, bar and reception, ensuring all areas run efficiently and deliver outstanding service.
• Leading, supervising and supporting a team of approximately eight staff members, ensuring high standards of performance, professionalism and teamwork.
• Coordinating daily staffing requirements, delegating responsibilities and ensuring adequate team coverage across all operational areas.
• Delivering a warm, professional and personalised welcome to members, clients and visitors.
• Maintaining exceptional standards of presentation, cleanliness and service throughout the restaurant, bar and reception areas.
• Building strong relationships with clients and members, responding to their needs and proactively resolving any issues.
• Overseeing restaurant and bar service, ensuring a high-quality food and beverage offering and an excellent customer experience.
• Supporting the coordination of meetings, events and hospitality services.
• Assisting with staff training, development, performance management and the implementation of service standards.
• Monitoring stock levels, assisting with ordering and maintaining effective operational controls across the restaurant and bar.
• Liaising with facilities teams and external suppliers to ensure the environment remains safe, welcoming and fully operational.
• Supporting administrative duties, operational reporting and health and safety compliance.
• Identifying opportunities to improve service delivery, team performance and the overall member experience.

About You

We are looking for a confident, hands-on and service-focused individual who thrives in a premium hospitality environment and enjoys leading a team.

Ideally, you will have:

• Previous experience in hospitality management, restaurant or bar supervision, front-of-house management or a similar customer-focused role.
• Experience supervising or managing a team, with the ability to motivate colleagues and maintain high standards.
• A strong understanding of restaurant, bar and reception operations.
• A professional and polished approach, with excellent communication and interpersonal skills.
• A genuine passion for hospitality and delivering exceptional customer service.
• Strong organisational skills and the ability to manage competing priorities across multiple departments.
• A proactive, solutions-focused mindset and excellent attention to detail.
• The confidence to build relationships with a diverse range of clients, colleagues and stakeholders.
• The ability to lead by example, remain calm under pressure and take ownership of daily operations.

Experience within luxury hospitality, premium office spaces, serviced offices, private members' clubs or corporate hospitality environments would be advantageous.

What's on Offer?

• A Monday-to-Friday working pattern, offering an excellent work-life balance.
• The opportunity to work within a prestigious, luxury office environment.
• A varied management role overseeing restaurant, bar and reception operations.
• The opportunity to lead a team of approximately eight employees and make a real impact on service delivery.
• A professional environment where hospitality, teamwork and attention to detail are valued.
• The opportunity to develop your leadership skills and progress your career.

INDFS